Shipping policy

At Silk Rolla, we aim to deliver your order as quickly and smoothly as possible. Below you will find all the details about our shipping process, including delivery times, costs, and tracking. If you have any questions, feel free to contact us; we are here to help.

1. Where We Ship:

We currently ship to Australia.

2. Handling Time:

Orders are processed within 1–3 working days. If you place an order after 12:00 AM (GMT+10:00) Australian Eastern Standard Time (Sydney), we will process it on the next business day.

3. Delivery Time frames:

Shipping within Australia

• Standard: The estimated delivery time is 2–8 business days.

4. Shipping Costs:

• We offer free standard shipping on all orders delivered within Australia.

5. Shipping Carriers:

Your order will be delivered safely and efficiently through Australia Post.

6. Tracking Your Order:

Once your order ships, we’ll email you a tracking number along with a link so you can follow your package online.

7. Contact Us:

If you have any questions about your shipping or order, just reach out to us at support@silkrolla.com. We usually get back to you within 24 business hours. Our support team is available Monday to Friday: 9 AM–5 PM, to help you out.